SafePal Extension - Wallet Recovery Guide

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Restore Access to Your Safepal Wallet with the Browser Extension Recovery Method

If you need to access your funds but your SafePal hardware device is unavailable, you can directly restore your wallet using the SafePal browser extension. This process requires your secret 12-word or 24-word mnemonic phrase, which you stored securely when first creating the wallet. Have that recovery phrase ready before you proceed.


Install the official SafePal extension from the Chrome Web Store or add-ons for other browsers. Open the extension and select the ‘Import Wallet’ option. You will be prompted to enter your recovery phrase. Type each word in the exact order, with a single space between them, and double-check for any typing errors. Accuracy here is non-negotiable for a successful recovery.


After entering the phrase, you can set a new, strong password for the extension wallet. This password encrypts your software wallet locally on this browser. Remember, this password is different from your recovery phrase; you need both to manage your assets securely in the extension. The system will then rebuild your wallet, restoring all your addresses and asset balances linked to that original seed phrase.


Once recovery is complete, take a moment to verify your asset list matches your expectations. For ongoing security, consider reconnecting a SafePal hardware wallet to the extension for transaction approvals. This recovery method puts you back in control, letting you manage your crypto without delay while maintaining the security standards you expect.



Installing the SafePal Extension for Wallet Recovery

Download the SafePal Browser Extension only from the official Chrome Web Store or the official SafePal website. Avoid third-party links to eliminate any risk of installing fraudulent software.


Open your browser's extension store and search for "safepal wallet extension Wallet". Confirm the developer is listed as "SafePal" and check the number of users and reviews for legitimacy. Click "Add to Chrome" and confirm the installation when prompted.


Once added, locate the SafePal icon in your browser's toolbar and click it to launch the setup. You will see two clear options: "Create Wallet" and "Import Wallet". Since your goal is recovery, select "Import Wallet".


This action directs you to the next critical step: entering your secret recovery phrase. The extension provides a secure field for you to type or paste your 12 or 24-word mnemonic phrase in the correct order.


After carefully entering your phrase, you will be asked to set a new, strong password for the extension. This password encrypts your wallet locally on this device; it is not stored online and cannot be reset if forgotten.


The extension will then process your information. A successful import instantly restores your wallet's access, showing your correct asset balances and transaction history directly within the browser interface.



Finding Your 12 or 24-Word Secret Recovery Phrase

Your recovery phrase is the single most important piece of information for your wallet. If you need to restore access, locate it exactly as you saved it when you first created your SafePal wallet.


Check these specific locations in order:





Physical Backup: Grab the metal plate, paper card, or notebook where you wrote the words. Verify the sequence is clear and matches the original order (1 through 12 or 24).


Password Manager: Open your password management application (like 1Password, Bitwarden, or KeePass) and search for entries labeled "SafePal," "Recovery Phrase," or "Seed Phrase."


Secure Digital Storage: Look for an encrypted file on a USB drive or external hard drive. The file might have a non-obvious name, so recall your naming system.



Never type your phrase into a document, email, or note-taking app on an internet-connected device. Avoid these common mistakes:





Do not take a screenshot or photo with a smartphone that syncs to the cloud.


Do not store the words in a text file on your computer.


Never share the phrase with anyone; SafePal support will never ask for it.



If your physical copy is damaged or faded, prioritize creating a new backup immediately after you recover your wallet. Transfer your assets to a newly created wallet if you suspect the phrase was ever exposed or seen by someone else.


Having the exact phrase allows the SafePal browser extension to rebuild your wallet and access your funds on any compatible device.



Initiating the Recovery in the Extension

Open your SafePal browser extension and click the ‘I already have a wallet’ button on the welcome screen. This action takes you directly to the import options.


Select ‘Mnemonic Phrase’ as your recovery method. The interface will then present a text field for you to enter your secret words. Type or paste your 12 or 24-word mnemonic phrase exactly as you recorded it, with a single space between each word. Double-check for any typing errors at this stage, as a single mistake will prevent access.


Next, you will set a new wallet password. This password encrypts your wallet within this specific browser and device; it is not your mnemonic phrase. Choose a strong, unique password that you will remember for daily access to the extension.


After confirming the password, you need to select the blockchain networks you want to recover. SafePal will automatically derive the addresses for chains like BNB Smart Chain, Ethereum, and Polygon from your single phrase. Consider which networks you actively used, as adding many can clutter your interface.


Finalize the process by clicking the confirmation button. Your wallet dashboard should load, displaying your recovered asset balances. Immediately verify that the public addresses shown match those from your old wallet to confirm the recovery was successful.



Inputting Your Recovery Phrase in Proper Sequence

Prepare your 12, 18, or 24-word recovery phrase on paper before you begin. Open the SafePal browser extension and select 'Import Wallet', then choose 'Mnemonic Phrase'.


Type the first word into the initial field. The extension might suggest auto-completions; you can click the correct one or finish typing. Press Tab or click to move to the next field, entering each word in its exact original position. Double-check every word for spelling errors as you proceed.


After the final word, confirm the phrase matches your backup perfectly. A single misplaced word or typography mistake will restore a different, empty wallet. Take a moment to verify the entire sequence one more time.


Click the import button. If an error appears, re-examine the words for order and accuracy. Successful entry grants you immediate access to your assets and transaction history within the extension.



Confirming Wallet Access and Creating a New Password

Open your SafePal browser extension and click the 'Import Wallet' button. Select the 'Recover with Seed Phrase' option to proceed.


Enter your 12 or 24-word mnemonic phrase into the provided field. Type each word in the correct order, separating them with a single space. Double-check for typos before clicking 'Confirm'. A successful entry immediately restores your wallet's view, confirming access.


With access confirmed, the extension will now prompt you to set a new password. This password encrypts your wallet data locally on this browser.





Do
Do Not




Use a minimum of 12 characters.
Use personal info like your name or birthday.




Mix uppercase, lowercase, numbers, and symbols.
Reuse a password from another website or service.




Consider a unique passphrase you can remember.
Save the password in your browser's password manager.



Enter your new password twice to ensure accuracy. After setting it, you will gain full access to your wallet dashboard. This password is required each time you unlock the extension on this device.


Take a moment to verify your asset balances and transaction history match your expectations. Your recovery is complete once you see your correct portfolio. Store your seed phrase securely offline, as it remains your primary backup.



Q&A:


I lost my phone with the Safepal app. Can I get my crypto back using only the browser extension?

Yes, you can recover your wallet using the browser extension alone. The process requires your original 12 or 24-word secret recovery phrase (mnemonic phrase). This phrase is a direct backup of your wallet's private keys. Install the Safepal browser extension, click "Import Wallet," and carefully enter your recovery phrase in the correct order. Once entered, your complete wallet with all its addresses and assets will be restored. Your funds are not stored on the phone itself but on the blockchain; the phrase is the key to access them from any compatible wallet software.



What's the exact step-by-step to import my seed phrase into the Safepal extension?

Here are the steps: First, download the official Safepal extension from the Chrome Web Store or Safepal's site. After installation, open it and select "Import Wallet." Choose "Mnemonic Phrase" as your import method. You will see a text box. Type your 12 or 24-word phrase here, with each word separated by a single space. Double-check for spelling errors and ensure the words are in the precise order you wrote them down. Then, create a strong password for encrypting your extension's local data. After confirming, your wallet will load and synchronize, showing your balance and transaction history.



Is using the browser extension to recover my wallet less secure than the hardware wallet?

The security model is different. Recovering with the extension places your seed phrase on an internet-connected device. While the extension itself is secure, your computer could be compromised by malware designed to steal phrases. The hardware wallet's main benefit is keeping the phrase permanently offline. For recovery, using the extension is valid and safe if your computer is clean. For large holdings, a recommended practice after recovering in the extension is to transfer funds to a new wallet created by a reset hardware device. This ensures your new keys have never been online.



I entered my phrase correctly, but my wallet shows a zero balance. What went wrong?

A zero balance typically means the wallet derived a different receiving address. The most common reason is using an incorrect derivation path. During import in the Safepal extension, click on "Advanced Options" or "Select Derivation Path." Try different standard paths like "BIP44" or "BIP84." Another possibility is that you are using the wrong phrase for the wallet you expect to see. Verify you are using the correct 12/24-word set. Also, confirm the wallet address shown in the extension matches the one you previously used. If addresses match but balance is zero, check a blockchain explorer to see if transactions are present on that address.