DWBouncers:Troubleshooting

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🛠️ DWBouncers: Troubleshooting

If you are having issues connecting to your ZNC, logging in, or maintaining a stable connection, this page provides solutions to the most common problems. These steps apply to both Free ZNC and Support ZNC users.

❗ Common Connection Issues

1. “Connection Refused”

This usually means:

• You are using the wrong host or port
• SSL is not enabled
• ZNC is temporarily restarting
• Your account was removed after 12+ days of inactivity

Fix:

• Verify the server address: bouncers.darkworld.network
• Use SSL port: 31337
• Make sure your ZNC account is still active
• Try reconnecting after 1–2 minutes

2. “Invalid Password” or Login Failure

ZNC passwords are not the same as NickServ passwords.

Fix:

• Ensure you are using the correct format:

 username/network:password

• If unsure, reset your password via WebAdmin:

 http://bouncers.darkworld.network:31337 

• Make sure caps lock and spaces are not accidentally added

3. WebAdmin Not Loading

If the page does not load:

Fix:

• Use HTTPS for WebAdmin:

 https://bouncers.darkworld.network:1337  

• Try a different browser
• Check if any browser extension is blocking the page
• Ensure your ZNC account is still active

🔐 NickServ & Authentication Issues

4. NickServ Not Identifying Automatically

If your nickname does not identify when reconnecting:

Fix:

• Add your password to ZNC → Network Settings → NickServ
• Enable SASL (if your client supports it)
• Ensure your NickServ password was entered correctly

5. “You are not identified” Errors

Some channels require NickServ authentication before joining.

Fix:

• Enable SASL in your IRC client
• Verify your NickServ password
• Check that ZNC isn't sending the wrong login timing

📡 Stability & Disconnection Problems

6. Frequent Disconnects

This can happen due to:

• Wrong port
• Missing SSL
• Network instability on your end
• Idle for too long

Fix:

• Use SSL port **+1337 or 31337**
• Check your local Wi-Fi or mobile network stability
• Ensure your client pings at regular intervals
• Avoid remaining disconnected from IRC for more than 12 days

 (Inactive accounts are removed)

7. Duplicate Connections

If you see: > Already connected from another location

Fix:

• Disconnect the old device
• Check WebAdmin → “Disconnect Sessions”
• Restart your IRC client fully

⚙️ Module Problems

8. Missing Buffers (No Backlog)

If your join/leave/playback history is empty:

Fix:

• Ensure the module buffextras is enabled
• Ensure keepnick and autoattach are enabled for stability
• Increase your buffer size in ZNC WebAdmin

9. Module Not Working

Fix:

• Disable and re-enable the module
• Save settings
• Reconnect to ZNC
• If on Free ZNC, remember that some modules are Support-only

🔑 Account & Policy Issues

10. “Account Removed”

Accounts are deleted if:

• Idle for 12+ days
• Multiple ZNC accounts were created
• Abuse or malicious activity was detected

Fix:

• Request a new account in #DWBouncers
• Stay connected to **irc.darkworld.network** to avoid inactivity flags

11. Can’t Change Real Name

ZNC realname is locked for all users.

Fix:

• You cannot change it — this is by policy.
• See Terms: https://bouncers.darkworld.network/terms/

🆘 Still Need Help?

If your issue does not appear here, ask a staff member in:

#DWBouncers (on irc.darkworld.network)

Provide:

• Your ZNC username
• The exact error message
• Your IRC client (LimeChat, Textual, IRCCloud, etc.)

See also: DWBouncers • DWBouncers/DWFree_ZNC • DWBouncers/DWSupport_ZNC • DWBouncers/Clients • DWBouncers:ZNC Webadmin

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📅 Last Updated: 2025-11-18 • Content licensed under CC-BY-SA 4.0 unless otherwise noted.