DWShells:Customer Panel
Find your way around the panel
Choose the correct shell and know which page handles files, apps, access and renewal.
Last verified: 6 October 2026, against the current customer panel and service rules. Your effective dashboard permissions and assigned values take precedence over examples.
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One account, selected-shell controls
| Step | What it means |
|---|---|
| 01 · Dashboard account | Your sign-in and Inbox belong to the customer account. |
| 02 · Shell selector | Choose the shell before making changes. |
| 03 · Section | Open files, packages, access or renewal for that shell. |
Start with the selected shell
Use the shell selector when more than one shell is linked. Read the username and status before starting an app, editing files or renewing. Limits and network allocations can differ between shells. An inactive shell may have unavailable controls.
Where to go
| What you see | What to do |
|---|---|
| Overview | Shell status, connection facts and next steps. |
| Plans | Available plans and the request workflow. |
| Shell Access | Browser SSH terminal using your shell password. |
| File Manager | Website files or an installed Eggdrop instance. |
| Packages | Manage permitted ZNC, Eggdrop, Python or persistent sessions. |
| Resource Usage | Measured usage and the selected shell’s limits. |
| IPv6 / DNS | Assigned addresses and supported hostname controls. |
| Keep / Renewal | The selected shell’s deadline and renewal allowance. |
| Security Centre | Dashboard 2FA and public SSH keys for the shell. |
| Backups & Restore | Available home copies and recovery requests. |
| Inbox | Messages for the customer account, shared across linked shells. |
A safe daily routine
- Read notices. Check Overview and Inbox before assuming a service is ready.
- Check renewal and resources. Review Keep / Renewal if required, then Resource Usage. An app shares CPU, memory, disk and process limits with everything else on the shell.
- Make one change at a time. Choose the instance, apply the change and inspect the result or logs. Confirm the selected username again before destructive operations.
Three credentials to distinguish
- Dashboard password: signs you into the portal and confirms sensitive security actions.
- Shell password: connects to SSH/SFTP and the browser terminal.
- Application password: connects to your ZNC or Eggdrop owner account; it is not your shell password.
When controls are unavailable
Read the displayed explanation. A plan restriction, inactive shell or exhausted allocation can disable an action. Contact staff for changes rather than starting duplicate instances to bypass a limit.
Diagnose a problem before contacting staff
Record the selected shell username, the panel section, the action you attempted, the exact error and the approximate time with timezone. Redact passwords, tokens, private keys and private messages. A screenshot should show the error and relevant status only.
A successful page refresh does not mean a queued operation has completed. Read the action result and the selected shell's current state. Changing shells changes the target of the controls; check it before every write operation.
Rules and support
This guide describes how to use the service; it does not replace Signup and Rules. Join #DWShells on irc.darkworld.chat using TLS port 6697 for help. Use the customer portal for your actual status and connection details. Never share credentials or recovery links.