DWShells:Customer Panel

Find your way around the panel

Choose the correct shell and know which page handles files, apps, access and renewal.

Last verified: 6 October 2026, against the current customer panel and service rules. Your effective dashboard permissions and assigned values take precedence over examples.

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One account, selected-shell controls

Step	What it means
01 · Dashboard account	Your sign-in and Inbox belong to the customer account.
02 · Shell selector	Choose the shell before making changes.
03 · Section	Open files, packages, access or renewal for that shell.

Start with the selected shell

Use the shell selector when more than one shell is linked. Read the username and status before starting an app, editing files or renewing. Limits and network allocations can differ between shells. An inactive shell may have unavailable controls.

Where to go

What you see	What to do
Overview	Shell status, connection facts and next steps.
Plans	Available plans and the request workflow.
Shell Access	Browser SSH terminal using your shell password.
File Manager	Website files or an installed Eggdrop instance.
Packages	Manage permitted ZNC, Eggdrop, Python or persistent sessions.
Resource Usage	Measured usage and the selected shell’s limits.
IPv6 / DNS	Assigned addresses and supported hostname controls.
Keep / Renewal	The selected shell’s deadline and renewal allowance.
Security Centre	Dashboard 2FA and public SSH keys for the shell.
Backups & Restore	Available home copies and recovery requests.
Inbox	Messages for the customer account, shared across linked shells.

A safe daily routine

1. Read notices. Check Overview and Inbox before assuming a service is ready.
2. Check renewal and resources. Review Keep / Renewal if required, then Resource Usage. An app shares CPU, memory, disk and process limits with everything else on the shell.
3. Make one change at a time. Choose the instance, apply the change and inspect the result or logs. Confirm the selected username again before destructive operations.

Three credentials to distinguish

• Dashboard password: signs you into the portal and confirms sensitive security actions.
• Shell password: connects to SSH/SFTP and the browser terminal.
• Application password: connects to your ZNC or Eggdrop owner account; it is not your shell password.

When controls are unavailable

Read the displayed explanation. A plan restriction, inactive shell or exhausted allocation can disable an action. Contact staff for changes rather than starting duplicate instances to bypass a limit.

Diagnose a problem before contacting staff

Record the selected shell username, the panel section, the action you attempted, the exact error and the approximate time with timezone. Redact passwords, tokens, private keys and private messages. A screenshot should show the error and relevant status only.

A successful page refresh does not mean a queued operation has completed. Read the action result and the selected shell's current state. Changing shells changes the target of the controls; check it before every write operation.

Rules and support

This guide describes how to use the service; it does not replace Signup and Rules. Join #DWShells on irc.darkworld.chat using TLS port 6697 for help. Use the customer portal for your actual status and connection details. Never share credentials or recovery links.

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